All reservations must be made through our head office in Myanmar- Golden Host Travels & Tours Co., Ltd.
In order to guarantee your reservation; we accept non refundable deposit which would be 30% of full payment through our MICB Bank in Myanmar and UOB Bank in Singapore.
Address: Jurong East Central
Block 130, Jurong East Street 13
The remaining balance must be settling upon your arrival.
We provide one complimentary for every 16th member of the group package. We can offer complimentary depending on tour volume.
The entire prepaid or cashed price including service charges will be non-refundable based on the non- utilizing of the customers beyond the commencement of travel.
(a) Tour Cancellation the clients or agent will loose their deposit as mentioned above when cancellation made before the tour starts.
45 days prior to arrival Nil
44 to 21 days prior to arrival 50% of full tour cost
20 to 15 days prior to arrival 80% of full tour cost
14 to 7 days prior to arrival 90% of full tour cost
Less than 7 days in advance 100% of full tour cost
(b) Hotel Cancellation In case of 7 days and less hotel cancellation will be subjected to charge for one night of hotel fees.
(c) Domestic Air tickets Domestic air tickets cancellation must be made 7 days to prior arrival and absent and/or less than of 7 days will be charge 50% of total air fare. The cancellation no show will be 100% of air fared.
We understand that cancellations are a part of the travel business. So we try to be as flexible as possible with our policy. We will always try to minimize any cancellation fees to all our clients.
During peak season travel times and for certain size groups there may be special cancellation fees so please inquire when booking.
After commencement of travel no refund either in full or in part, will be given for unused services included in the program unless it is directly caused by Golden Host Travel.
The children under 11-year-old of sharing room with parents will be charged the 75% of adult fare. Infant 2 years and younger (not occupying a bed or seat in cabin of aircraft) will not be charged. Please check with Golden Host when making your reservations.
It is highly recommend that travel insurance covering health, trip cancellation lost and damage luggage etc. be purchased.
RESPONSIBILITY & LIABILITY
Golden Host Travel acts as the agent for the person in regarding to travel by any means of transportation and assume no liability for any loss, injury or damage sustained by the person including those occurring outside the touring programs.
– will assume no responsibilities for any loss or additional expenses due to accident, delay, sickness, weather, strike or other causes beyond our control.
– will do its’ the best to conduct the tour as per agreement.
Golden Host Travel, therefore, urges all travelers and tour operators to ensure that appropriate medical coverage in place, if medical care and/or evacuation are needed. In case t of such circumstances, additional costs shall be paid by the tourists. Participation in the tour implies the person’s agreement to the above mentioned.
Accommodation is provided as being indicated. The respective hotel would express the condition, services, and facilities. The best available alternative hotel where the facilities do not exist would be provided. Accommodation at alternative hotels of equal quality will be provided if circumstance dictate. Tariff is twin-sharing based. There will be single supplement liable if a separate single occupation is required. The related hotel takes full responsibilities for the inconveniences if there should be any dissatisfaction during your stay. Daily breakfast, service charges and taxes at the hotels are normally included if not otherwise indicated clearly.
Golden Host Travels provides either Lunch and/or dinner in hotels or in appropriate local restaurants, if full board or half board is indicated in the tour price. Normally, Breakfast is serving at the hotel in major cities. Take away food will be provided on various trekking and adventure tours.
Our guides would escort for all transfers and sightseeing’s. The language guides accompanying throughout the tour would be added in offered tariff.
Ground transportation will be provided as indicated. Golden Host Travel utilizes all vehicles equipped with air-conditioning however due to poor road conditions and poor quality of gas the function will be slightly changed in proper way. In same areas, where facilities do not exist we will provide the best available alternative.
COMPLAINTS & CLAIMS
First, all disputes, claims and litigations regarding to the services shall be settled by means of negotiation and mutual understanding. Finally, if all these efforts are failed to reach a reliable solution or successful resolution in the best term, shall be settled by means of arbitration method in accordance with the existing rules and regulations of Union of Myanmar.